Tasdeek Ai ("Tasdeek", "we", "us") provides a WhatsApp-based AI business assistant to businesses in Pakistan. This policy explains what information we collect, why, and how we protect it. It applies to our website, the Tasdeek dashboard, and the WhatsApp service we operate on behalf of our business customers.
1. Who this applies to
- Business customers, companies and individuals who sign up for a Tasdeek plan.
- End customers, people who message a business's WhatsApp number that Tasdeek operates.
- Website visitors, anyone who browses our site or uses the contact form.
2. Information we collect
From business customers: business name, owner name, email address, WhatsApp number, plan selection, billing records, payment proof screenshots, products and rules you add to Bot Brain, and integration settings (for example a Shopify or WooCommerce webhook).
From end customers (on behalf of the business): WhatsApp number, display name, message content, order details you provide (name, delivery address, city, landmark, product, amount, delivery phone), and images you send such as payment screenshots.
From website visitors: anything you enter in the contact form (name, business type, contact details, message). We do not use advertising trackers on this site.
3. How we use it
- To run the service, reply to messages, confirm orders, book appointments, log orders to the business's dashboard and Google Sheet.
- To notify the business owner about new orders, payments and leads.
- To send reminders and follow-ups to end customers about pending orders, and to close inactive conversations.
- To bill business customers and verify payments.
- To detect repeat fake orders. Businesses may opt in to a shared blacklist of numbers with repeated cancellations.
- To respond to support and contact-form enquiries.
4. AI processing
Message content is processed by third-party AI language-model providers to generate replies. These providers process the text to produce a response under the terms we use them on. We do not sell message content to anyone.
5. Where data is stored and who sees it
- Conversations and orders are stored in a database hosted with Supabase. Payment screenshots are stored in object storage.
- Messages travel through the official Meta WhatsApp Cloud API. Meta's own privacy terms apply to that transport.
- Order rows may be written to a Google Sheet owned by the business customer.
- Transactional emails (invoices, confirmations) are sent through Brevo.
- Each business can only see its own customers and orders. Tasdeek staff access data only to provide support or fix problems.
6. Retention
We keep conversation and order data for as long as the business customer's account is active, plus 90 days. Businesses can ask us to delete their data at any time. Blacklist entries are kept while the business remains opted in.
7. Your rights
You can ask us to access, correct, or delete the personal data we hold about you. End customers can also message the business directly with "STOP" to opt out of follow-up reminders. Contact us at info@tasdeek-ai.com or on WhatsApp at +92 334 6667799.
8. Security
We use encrypted connections, row-level access controls in our database, and restricted staff access. No system is perfectly secure; if we become aware of a breach affecting you, we will tell you.
9. Children
Tasdeek is a business tool and is not directed at children under 18. We do not knowingly collect their data.
10. Changes
We'll post updates to this page and change the date above. Material changes will be emailed to business customers.