These terms govern your use of Tasdeek Ai. By creating an account or using the service you agree to them. If you're signing up for a business, you confirm you're allowed to bind that business.
1. The service
Tasdeek Ai provides an AI assistant that operates on your WhatsApp Business number through the official Meta WhatsApp Cloud API. It can confirm orders, answer customers, collect addresses, book appointments, qualify leads, and log results to your dashboard and Google Sheet. Features vary by plan.
2. Accounts
- You must provide accurate business and contact details and keep them current.
- You're responsible for everything done under your account and for keeping your login secure.
- One account per business unless we agree otherwise.
3. Free trial
New accounts get a 3-day free trial of the plan they select. No payment is taken during the trial. If you don't pay for a plan by the end of the trial, the bot stops replying on your number until payment is received. Trials are one per business.
4. Plans, billing and payment
- Plans are billed monthly in Pakistani Rupees. Prices are shown on the pricing page and may change with 30 days' notice.
- Each plan includes a monthly conversation allowance. Conversations above the allowance are billed at the plan's per-conversation rate on the next invoice.
- Payment is by JazzCash, Easypaisa, NayaPay, SadaPay or bank transfer. Upload the payment proof in the Billing tab; we verify and activate.
- Invoices are due on the date shown. If an invoice is 7 days overdue, the bot is suspended until payment. Data is retained during suspension.
5. Acceptable use
You agree not to use Tasdeek to:
- send spam, unsolicited bulk messages, or messages to people who haven't contacted your business or consented;
- break WhatsApp's Business and Commerce policies, you are responsible for complying with them;
- sell illegal goods or services, or content that is fraudulent, abusive, or misleading;
- attempt to reverse-engineer, scrape, or overload the service.
Meta may restrict or ban a WhatsApp number that violates its policies. Tasdeek runs on the official API, which greatly reduces this risk, but we can't control Meta's decisions about your number.
6. Your content and data
You own your products, rules, templates, and customer data. You give us permission to process them to run the service. We handle personal data as described in our Privacy Policy. You are responsible for having the right to share your customers' information with us.
7. AI limitations
Replies are generated by AI and can be wrong. Tasdeek is a tool that helps your business; it does not replace your judgement. Review important commitments (prices, delivery promises, medical or legal statements) and set your Bot Brain rules accordingly. We are not liable for losses caused by AI-generated replies.
8. Availability
We aim for high availability but the service depends on third parties (Meta, hosting, AI providers). We may need to pause the service for maintenance. We're not liable for downtime caused by third parties or events outside our control.
9. Cancellation and termination
You can cancel any time from the Billing tab or by emailing us; the service continues until the end of the paid period. We may suspend or end accounts that break these terms or fail to pay. See our Refund & Cancellation Policy.
10. Liability
To the extent allowed by law, Tasdeek's total liability for any claim is limited to the amount you paid us in the 3 months before the claim. We are not liable for indirect losses such as lost sales or profits.
11. Governing law
These terms are governed by the laws of Pakistan. Disputes will be handled by the courts of Islamabad.
12. Changes
We may update these terms. We'll email business customers about material changes at least 14 days before they take effect.