Refund & Cancellation Policy

We want you to try Tasdeek Ai with confidence. This page explains how trials, cancellations and refunds work.

1. Free trial first

Every new account gets a 3-day free trial with full access to the chosen plan. Use it to test the bot on real customers before paying anything. No card or payment is required to start.

2. Cancelling

• Cancel any time from the Billing tab in your dashboard, or by messaging us on WhatsApp or email.
• Your service continues until the end of the period you've already paid for, then stops. There are no cancellation fees.
• You can export your orders as CSV before cancelling. We keep your data for 90 days after cancellation in case you come back, then delete it.

3. Refunds

• Within 7 days of your first payment: if the service didn't work as described and we couldn't fix it after you told us, we'll refund the full month.
• After 7 days: monthly subscriptions are not refunded for partial months. Cancel and you keep access until the period ends.
• Overage charges (conversations above your plan's allowance) are not refundable, since they reflect messages already sent.
• Add-ons follow the same rules as the main plan.

4. How refunds are paid

Refunds go back to the JazzCash, Easypaisa, NayaPay, SadaPay or bank account you paid from, within 7 working days of approval.

5. Suspension for non-payment

If an invoice is 7 days overdue, the bot pauses until payment is received. No refund applies to paused periods, but your data and settings stay intact.

6. Problems with the service

If something isn't working, message us first, most issues are fixed the same day. Refund requests should be sent to info@tasdeek-ai.com with your business name and the reason.